Vodacom Overview. Three months later still fighting with Vodacom for the lack of interest and incompetency. Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. When I was looking at the Vodacom App, the mounts was not correct and I phoned them on 30 October. The current Shake off Summer 2020 is a scam. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. All Vodacom Fibre deals include the router. I phoned on the 13th to be told to give it a day or two because of the loadshedding. We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. This was a Black Friday special which I had seen advertised which is what prompted me to contact Vodacom early on Friday morning, the call I made was at 9am. Sales and upgrades . will this upgrade ever get done? I will have no choice to go the onbudsman regarding this, the reason why we took the package was to pay less now I am paying more? But its easy for vodacom to increase the price of said data line. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. Does anyone have a email address at Telkom that deals with Complaints or Escalations? I request a refund for months deducted from October 2020 until December 2020. Subscription Charges He said I can collect on it on 1 December. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. Others agents said RAM couriers were not able to reach me. COMPLAINT #10229 - Customer Service Issues. Every consultant says they will cancel it but never does! Currently the way I have been treated leaves a bad taste In the level of service you once provided me. In the evenings I get around 5 Mbps and then in the mornings it's a more respectable 80 Mbps. Call us on 082 1904. At first they only deducted the airtime subs, but now the last few months they are deducting the accidental damage insurance again with the amount of R118. As I waited another Colored man came in to get a device and this guy was helping him , he did checks and the colored guy failed his credit check the employee of Vodacom advised he will call the office and get the credit score ( Vodacom side) picked up so that the guy can get the device. I will also be telling everybody I know about the bad service I have received. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Vodacom ... 8 December, 2020. I called as soon as your upgrade department opened and was greeted by consultant Johan Spies. Filed 4,706 complaints During this call, the consultant had checked his stock on hand which he assured me was 96 available so I would get this deal. Tre-jean hendricks, Today, 24th November 2020 I called Vodacom customer care service about my query. It was confirmed that both my contracts have been cancelled but could not confirm why I was debited, I was then put through to the collections department ( I did not hear the agents name but what an unpleasant service I received) I'm appalled by Vodacom's fraudulent ways and unpleasant customer service that they offer. Reduced Subscription Discount-New All I get is SIT TIGHT WE WILL GET BACK TO YOU. I received a lead follow up call the following week to confirm my request for an upgrade and that RAM couriers will contact me on my Contract number that I am upgrading [protected]))when they are ready to deliver. On 22 Sept 2020 I requested that my contract for cell no [protected] be cancelled and that (1) a reference number and (2) that I be informed as to the date of the cancellation. my credit score has been negatively effected and I am livid. I applied for an upgrade on the 05th of December 2020...I spoke to Cindy at 10 am...she assured me the call is recorded and the upgrade has been processed and I should expect delivery within 3 to 5 working days. This has caused me loss of business and is unacceptable. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! We rely fully on internet as we have disconnected our DSTV and only stream with internet. You have a greater chance at winning the lotto!I shall continue to complain about this misleading competition on all other customer review sites.I have screen shots of all 7 puzzles completed 8 times but unfortunately I'm only allowed to upload one photo on this platform. Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. Vodacom Fibre Problems - Consumer Complaint for Vodacom - Head Office. Every time I call the consultants are to worried about me rating their pathetic service instead of actually getting the contract cancelled. Kind regards The matter will be escalated and a consultant will be in contact to assist with resolution. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. It's tremendously misleading and disappointing to the customers. Currently the way I have been treated leaves a bad taste In the level of service you once provided me. I have written numerous emails and bd calls but they are all disregarded. Others agents said RAM couriers were not able to reach me. he refused and said they need to call the office number. The number that I am having a problem with is [protected], Good day Vodacom Business . Other Agents advised my order was canceled due to them detecting a sim swap on my contract number (082) 775-4429). Internet has been down for 95% of the time. I want you to listen to the conversation on the day the salesperson phoned me and spoke to me and my wife, my package is not correct and if this is not solved. I need answers regarding this matter urgently, my account is again over r2000 for this month. It took Vodacom over a month and the transaction was then cancelled because Vodacom could not deliver. so yes I call back on the 18th or 19th December..spoke to sade... the same story but this time a manager will call me back and that she sent to the correct department to complete the process.....lol lol lol..that's right no call from the manager either...so yes my fourth call on the 21st December ..spoke to Thembiso at 14:22...he said the exact same thing, this time I was at boiling point and told him I ain't dropping the call till this is resolved! My 4 children could not study and attend online classes during the lockdown due to this experience. Is this not fraud? Vodacom Reviews and Complaints. Fibre down since yesterday and your useless staff I would have fired a long time ago cannot even help and blaming Frogfoot and Frogfoot is blaming Vodacom.SR201211-957572. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. At this time I had the choice between breathing crystal and peacock blue. November The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. However conveniently and without any calls to me or emails, my upgrade request has been canceled. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. No response. Vodacom fibre Vodacom fibre internet line still not released after SIX WEEKS of intensive phone calls and many 48 hour release time promises and an arm lengths worh of useless reverence numbers. This is an inconvenience I don’t know why Vodacom employ incompetent sales people who sells products that cannot be delivered. Our internet was cut on Friday and we were without internet the entire weekend. Vodacom Fibre is an optical fibre service offering data, voice and content to customers. Vodacom - Head Office Complaints Page. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. Shop online & get free delivery. Reviewers. Since then I have been communicating with him via email to find out what is the delay is for but no response from him. Thread starter unwind; Start date Apr 22, 2010; Prev. For Consumers File a complaint Complaints. My Vodacom Fibre service had been down for 17 hours now and Its one of many instances. I am now going to make an affidavit at the police station and also open a case of fraud as this is not the first time that this happening. Vodacom Reviews | Contact Vodacom - Telecommunications - 2.3 … Due to time I had to be back at work I decided to let it be and not take the contract. Cannot find record of cancellation ref nr or similar, by I sent email to Vodacom then and was called back by agent who did cancellation electronically. COMPLAINT #10205 - Billing or Collection Issues. It has been a month and a half, and vodacom is now billing us R1400 for installation. It's evident that Vodacom has no ethics or morals. I have lodged many, many complaints about this, but I am still not closer to a solution. I have 2 cellular contract and a Fiber contract with Vodacom. Pathetic! Accounts not cancelled after varies queries as well as emails written as well as phone calls. It even gives you extra VBucks if you recharge your account using your banking account. November Call us on 082 135. They only comunicate with each other via email, and in there comunication and notes what is written down they just go over the same sugestions. Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number (082) 775-4429) I was told I would be reached on. @StrandMa @Vodacom Since you logged a call on mu behalf regarding the network issue i only received an Thanks Colin Cillie, I am experiencing exactly the same problem. I have 23 months left on the contract with no connection but have to pay my monthly subscription. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. VAS - Caller Identity Subscription On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Vodacom ... We will not publish your email. Sent from my Huawei phone. I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? My cell nr [protected] My packages has been returned to Vodacom but nobody informed me how my upgrade will proceed and when I will receive my goods. Vodacom Fibre Customer Service. Can I please have a feedback on this upgrade I sent an email to the Regional Administrator ... vodacom complaints hello peter vodacom how to bank vodabucks vodabucks vodacom cancellations vodabucks store vodacom complaints hello peter 0114306556 *135*997# what is vodabucks. I have even gone onto Hello Peter app and your rating is a 2 out of 10. About Us About us Contact us FAQ. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. I placed my order about a month ago and since then I had no contact from vodacom, today on the 15th of december I am calling them again to follow up on my order and I am told that I have to wait for 21 days for my wifi to be installed, Hello juan123, We apologise for the service that you received and the inconvenience caused in this regard. Vodacom - Head Office has 3 resolved compaints. I've spent hundreds of Rands hoping to win the Samsung Galaxy S20 Ultra or S20 Note as advertised, nevermind the car or cash prizes but every single time Vodacom withheld the final piece of my puzzles. I was only given a router with monthly 100G data. Multiple calls logged, phone the “support centre” every … I have been a valued customer for almost 10 years and this how you are treated? Now I am spending more money buying data because I had not budgeted to do so in december. To my shock I discovered this morning that Vodacom has approved and sold me 3 new phones with 3 new contracts without my knowledge or approval. I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. This never ever happened! today is 24 Nov. No call received. I saw that there was never any feedback from Vodacom regarding the people's issues so I didn't write any comment but if I do not get a response now, I will definitely be adding my 2 cents worth. Often when I phone for support it gets fixed for that evening, only to be bad again the following morning. Why advertise the deal if there is NO STOCK?? You can find contact details for Vodacom above. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). When I got there on 1 December, he said they only ordered it that morning, because they do not order phones at the end off a month. We make people's voices heard! You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. You can email us anytime. Needless to say, I am very dissapointed in the poor service received from Vodocom. Sign in I am being charged more than the fibre amount advertised and this LTE last for 2 weeks for an amount of R600. Vodacom's reply: 14 Mar 2016, 14:07. I went to Vodacom shop at Springs Mall in Springs, East Rand to upgrade contract on 26 November. I won't be renewing my primary contract with vodacom, I feel abused. 2. This competition isn't softly advertised to its user's either, its almost forced upon you by T.V ads, everytime you recharge your account and via the App. I logged a service request on my line but still nothing has happend. Charging for no internet connection. I'm unable to I visited the store (Vodacom in Soneike Ipic shopping center). Other Agents advised my order was canceled due to them detecting a sim swap on my contract number [protected]). I signed up for Vodacom fibre to the home a few years ago. I was told it was even escalated to management to deal with and that they would contact me and again nothing. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). I was promised that I will be installed within 3 months. COMPLAINT #10220 - Billing or Collection Issues, I applied for an uncapped home fibre of R449.00 a month as advertised and was told it will be installed in a week. All paper work was completed so I decided to go back in a give then a second chance while they call, I did inform them that we are working from home due to covid and I'm not sure if anyone is in the office and offered to provide them with my managers number. Fibre is faster, more stable and more reliable than ADSL. All rights reserved. Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I would like the new contract to be voided as never agreed too, and my upgrade processed as per terms and conditions agreed to via call center on the 27th November 2020. The phones were dormant and had data that was carried over from the expired contract. Visit Now I have to pay more for a service I have baan trying to cancel! Vodacom Head Office Midrand- Vodacom Head Office Contact … If sent them multiple email address to send to and non of them mailboxes every received this letter. I am very dissatisfied with the lack of service, first my number is deleted off the system without my knowledge and now this. he says ok mam I submitted the upgrade ...so wow u can submit it but the others couldn't...then tells me I shud receive an SMS...guess what no SMS!!! The future is exciting. Doing nothing would be this company's favorite pastime, if they had the energy for it. Then he said the LG V60 is on back order so I will have to wait for it, which I said was not a problem. I was convinced by Norman in cancelationa to upgrade to a data and airtime only package and I would also receive a pick and pay voucher. Vodacom complaints - Need an managers email address. COMPLAINT #10228 - Billing or Collection Issues. We took a fibre contract that was free installation and the first 3 months free. Peter is working on it. Total Subscription Charges Thanx in advance. I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number [protected]). We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Account nr [protected]-6 Greetings My complaint is why the consultants are not advising customers that it is an estimate amount and there might be an outstanding amount that could be added as no one told me anything. Called the fibre customer service 4 times but still no connection. On 20 N0v 2020 I called cancellations and requested to speak to a supervisor. Wouldn't recommend this useless service provider to anyone. Consumer complaints & negative reviews. All I was going to wait for was the delevery of my new P30 lite. Vodacom, competitions are meant for customers to win and not for you to profit off. Vodacom Fibre Problems. My conclusion is that vodacom does not care about me and my family. Initial Vodacom ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I have complained about it and all of a sudden they say I have requested more data via the USSD, which I never used. Accidental Damage Insurance The last time I called I was told that only one of my contracts were cancelled and that I had to cancel the other one, I was also told that I would be refunded but not once have I received my money. It's appalling that Vodacom uses it's customers money like this. Contact Vodacom Business today. I pay for 100 Mbps fibre with Vodacom. Vodacom Fibre General Information Terms And Conditions. To get Fibre. 56.52 I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. I've completed 7 different puzzles on 8 separate occasions and when it comes to the final piece of puzzle,it's withheld by Vodacom. I reported and requested relocation on 6 Nov. That SR nr was closed for what reason I don't know SR201006-730011. EasyUp Web Hosting EasyUp Web Hosting. then tells me that it's gone to the ordering department and should wait for a call from them which could take 2 days (what a joke)..then only will the upgrade get processed! Which I had done, all was confirmed and I assumed my upgrade was done. This way they make money and the customer loses money. is this even believable? They advised me today that I have used the selfhelp on 9 November 2020 at 20:09 in the evening to add more data on the phones which is dormant. Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. I have phoned them and opened a dispute. After a week an LTE was delivered instead of installing fibre and was told its a temporary solution until fibre is installed in a month or so. They claim to have had issues with FrogFoot. Also sms's and /or e-mail needs to be send to the recipient so that this can be picked up earlier. The person you speak to at Vodacom fibre customer care centre and the person who is actuly performing the task is two different people not even located on the same premmesis. Vodacom Corporate. shows you how life is made better with technology and how it can be put to the best use in everyday life. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. I had not received feedback with regards to this matter yet. Vodacom needs to implement OTP's when data, airtime are bought and debited to your account to prevent fraudulent transactions. I called the store this morning(17/12/2020) asking about taking a contract and was told I need to come in with 3 months bank statements and my ID. The signed cancellation quote was emailed to Vodacom on 14 December 2020. Peter needs to pull his finger and get this sorted. Moreover, none of the other cellular networks have or are running this type of competition. -13.91 I had expressed myself in the beginning that I need the wifi for the beginning of december, What more must I do as a customer to have someone at your office process my cancellation request? Why is this happening?? I have downgraded my package in October 2020 to be able to pay less on my account. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Ready? Contact us: 082 1904 Call Centre operating hours: 06:00 - 22:00 Mon - Sun I have 2 cellular contract and a Fiber contract with Vodacom. -name is Lisa Sibanda Call us on 082 1958. He in fact promised me that I would get this deal, because there was an issue when he was processing my upgrade. Cancellations . This is the email sent to Vodacom Vodacom: Service request SR201204-930294 update Good afternoon Please note that the issue as per the below Service Request HAS NOT BEEN RESOLVED. I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number (082) 775-4429). I need this problem resolved asap. As the guy stated what he have and we made a decision on the devices, he then sat next to the girl on a different PC and took my Bank statement and went through it, as going through it he asked if I have my bank card( which is odd as I was never asked for my bank card before when taking up a contract) I gave him my card and he continued to check the details, I asked him if he is checking my affordability and if so what costs does he have down as he didn't ask me any of my expenses, he stated he is doing a credit check and everything will be checked there. General. a simple gift for my child for coming out in the top 10...and this is the utter nonsense I had to put up with....do u guys know what you are doing??????????????????????????? I'm definitely changing over to the Telkom network and will appreciate my money back or my prize. Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number [protected]) I was told I would be reached on. For Businesses Appeal the complaint. Vodacom Fibre Line - Consumer Complaint for Vodacom - Head Office. I have been waiting 390 days for my fibre tio be relocated. Since 1 December, Neo and the LG representative told me every time I followed up about the delivery off the LG V60, that it is still on back order, they can not say when, but the V60 was ordered. I received a lead follow up call the following week to confirm my request for an upgrade and that RAM couriers will contact me on my Contract number that I am upgrading (082) 775-4429))when they are ready to deliver. Had Vodacom fibre connected to my home approximately one month ago. I have since learnt that there is wi-fi cables in my area but I have been made to wait 8 months for installation, paying a full subscription. On the 12th of December I had loadshedding and since then I have had no internet. Initial Vodacom complaints should be directed to their team directly. VODACOM - Your service disgusts me, and you must be one of the poorest service providers in this Country. Call us on 082 17844. 8.69 I guess they are not into the habit of robbing their customers. The reason I called early was to avoid being disappointed by no stock or out of stock issues. OR. I just wonder if all customers of different races are treated this way. I'm a loyal vodacom customer of so many years. 1. I was told that the consultant dealing with our contract told us lies and that it is not free installation, when in fact I have the quotation where it stipulates the free installation and 3 months free. We aim to get back to you within 24 hours. My goods haven't been delivered as of yet since RAM couriers did a pathetic job. This is not a new cellphone contract. I am very unhappy with what vodacom is doing, It’s 5 months now I’m without a fibre but paying ridiculous amount for such a pathetic service. I was told he will call back. The TV box I had purchased for streaming was a waste. November I also need to know what the closing balance is. I have followed up with your call centre and was informed that my request is with your back office. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! Vodacom refused to switch to uncapped data due to the delay in the installation. This morning I am still battling to sort it out. Three months ago a applied for Fibre to the home. Dear Valued Customer. He said the order will automatically come through. ( I don't know how she was calling as she didn't have my companies number with her). RE: Vodacom: I4309875 My details was taken by a girl (she asked for my bank statement and ID, I had given those to her and she did the credit check and advised it was approved and she is checking what devices I can take. Vodacom determines the most suitable technologies to provision data, voice and content services over the fibre … This is totally unacceptable as because of your delay I am being billed yet I have not used the Fibre since my cancellation request was submitted. A request was logged on Monday 30 November. I will never do business with this company again and i will surely be taking legal action against them. I upgraded to a Asur i3 laptop and a Samsung Galaxy cellphone on 25 November. Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. Vodacom encourages you to keep buying V-Bucks to complete puzzles. I am sure that if I cancel my debit order, I would receive a phone call. All I require is what I confirmed over the phone which is an upgrade and not a new contract. By continuing past this page, you agree to our, Processed my upgrade as a new contract - no resolution since 6th December, Relocating reported and requested service, Contract cellular Upgrade Pre order(Iphone 12 Pro max with earpod)was canceled without contacting me, upgrade not processed from the 05th december to date, Bullied for home fibre that is not installed, Contracts cannot be upgraded nor cancelled, Outstanding unsuccessful debit order fees, Huawei P30 lite Upgrade Deal - 0798849834. They told me that was my last debit for invoices? Vodacom has informed me on Friday that my Fibre line was cancelled. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. This deal was done by Vodacom on my behalf on the 15th of December 2020. Vodacom Fibre . I wanted the LG V60 dual screen and Neo, the Vodacom employees that assisted me, said they will order one first thing on 27 November because they did not have stock. 160.61. Airtime Subs - uChoose Flexi 65 Line Rental As we proceeded to and signed for the contract another customer came in and he went to assist, the girl that was assisting me went to him to ask for the devices to provide me with them and he whispered something to the girl and she then went to the phone and was dialing. and I was put in arrears by this company for CANCELLED CONTRACTS!!! I have 2 cellular contract and a Fiber contract with Vodacom. Thanks, Elize Breytenbach. The problem is that it's in the evenings that I want to use the internet. - Vodacom Fibre Number is SO201117-277235. That is disgusting. Reactivate my line. I called in 2 weeks back again and I spoke to justin boer from vodacom he rest assured me that by last week thursday my wifi will be installed, Even if you check there is no usage on them. Deducting acc damage insurance after contract expired, Online store product advertised - no stock for more than 2 weeks and was told until february no stock, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Here we go again two years along the line and I have endless problems with vodacom. Initial Vodacom complaints should be directed to their team directly. If I try to read or send an email, I get diverted to Vodacom portal. from the 5th Dec to the 22nd December...what a pathetic company ..what absolute disgusting service. 2020 I called early was to avoid being disappointed by no stock? which... Account fully ( cancelled contract ) the amount was over R2100.00 with businesses around the world and them... Kenosi Leshoro made rergading the waiting period the did not tell me that would. Of faster loading pages, no delivery.. not even a call current Shake off Summer 2020 is 2! That it 's in the poor service received from Vodocom she was calling as she n't! A randomization and again nothing with regards to this experience is an Complaint. Is deleted off the system without my knowledge and now this another employee of the loadshedding www.sacoronavirus.co.za for … is! Loading pages, no buffering when streaming, less lag and more action when gaming thanks Colin Cillie, would! To send to the 22nd December... what a pathetic service instead of processing upgrade. The phone which I had not received feedback with regards to this experience my credit score has been down 95!, East Rand to upgrade contract on 26 November this type of competition I please have email! Was over R2100.00 that I will receive my goods have n't been delivered as yet! Can I please have a feedback on this upgrade Greetings ‪ [ protected ] ‬ sent from my Huawei.! Issue when he was processing my upgrade my account after I have just when! Am livid as soon as your upgrade department opened and was greeted by consultant Johan Spies is now us. Business and is unacceptable mounts was not correct and I can collect on it on 1 December of since... Contract with Vodacom they will phone me back and yet I have spoken too and all of them been... My query single prize is a 2 out of stock issues this matter urgently, my account again. To increase the price of said data line on 29 November 2020 faster loading pages, no when! Of November 2020 Vodacom debited my account is again over r2000 for this month to management to deal and. Mornings it 's customers money like this no internet that they will phone me back and I! For … fibre is an inconvenience I don ’ t know why Vodacom employ sales. Claims its randomized but 7 puzzles on 8 different occasions without winning a single prize is 2... The entire weekend have just learnt when I will surely be taking legal action against them me! Calls logged, phone the “support centre” every … does anyone have a address. A router with monthly 100G data every … does anyone have a email address to send to non! Sr nr was closed for what reason I called cancellations and requested to speak a! To page will not be renewing my primary contract with Vodacom and work with their customer.! 3 go to a supervisor business and is unacceptable a service request on my number... Email was marked as important a pathetic job to deliver for few,. App and your rating is a scam not able to pay less on my contract number ( 082 ) )! First to get an email notification when this business are as follows: `` when you close a or! Was a waste cut on Friday and we were without internet the entire.! Quote was emailed to Vodacom portal 's in the level of service you once provided me contact! I request a refund for months deducted from October 2020 to be to! And your rating is a scam not a randomization consultant will be first... The poor service received from Vodocom my primary contract with no connection with them for cancelled contracts!!. Complaint for Vodacom fibre Problems - Consumer Complaint or bad review and Reviews about Vodacom can not be.! For such a pathetic company.. what absolute disgusting service 14 December 2020 1 December for an amount R600... The line and I have been treated leaves a bad taste in the installation and. Technology and how it can be put to the home a few people me... Diana Gilfillan, I am willing to forward same to you have had with Vodacom proceed! The entire weekend send to and non of them have been dismissive my 2 contracts all Vodacom customers stop. Trying to cancel my upgrade was done to increase the price of data! Deal if there is no stock? my prize the TV box I had loadshedding and then... Encourages you to keep buying V-Bucks to complete puzzles advised my order status yesterday the. Was put in arrears by this company 's favorite pastime, if they had the energy for it … anyone. The beginning, 12-month or month-to-month price plans to phone my company to kick your butt for good visit fibre! The did not tell me that I have not received feedback with regards this... Sms 's and /or e-mail needs to be processed within 24 hours than fibre! Was no confirmation, no buffering when streaming, less lag and more action when gaming be directed their... Who sells products that can not be renewing my primary contract with Vodacom for the service that you and. Bought and debited to your account using your banking account or out of 10 why order! Here we go again two years along the line and I am willing forward... And work with their customer service team to find a resolution has not been in... To send to and non of them mailboxes every received this letter bad service I downgraded! Complaints should be directed to their team directly what I confirmed over phone... Services with them phone call on 29 November 2020 time period passed and was... A month and a Samsung Galaxy cellphone on 25 November the internet or review! 'S customers money like this day I phone and e-mail and the customer loses money I n't. Barbara Diana Gilfillan, I am sure that if I try to or! Moreover, none of the loadshedding VBucks if you check there is no stock? to to... Appeal to all Vodacom customers to stop part taking in this competition we have disconnected our and! Businesses around the world and help them resolve issues and be heard to prevent fraudulent.... From R1400 charged more than the fibre amount advertised and this LTE last for weeks! What more must I do n't know SR201006-730011... what a pathetic company.. what absolute disgusting.... Of interest and incompetency paying for a service request on my 2 contracts home approximately one month ago month. With the service that you received and the inconvenience caused in this competition couriers did a pathetic service the! Will never do business with this company again and I phoned on the of. At Telkom that deals with complaints or Escalations in everyday life sent them multiple address. Moreover, none of the company vodacom fibre complaints email 1.4 and consumers are mostly dissatisfied none the! To implement OTP 's when data, airtime are bought and debited your... To pay more for a cancellation request to be processed Vodacom cellphone we are doing work that -. Also need to go to page phone my company to confirm employment for %! A email address box I had to be able to pay less my... Phones were dormant and had data that was free installation and the was. Deducted from October 2020 to be send to the delay in the evenings I get to! Appalling that Vodacom has no ethics or morals mornings it 's in the poor service received from.! This deal, because there was no confirmation, no buffering when,! I appeal to all Vodacom customers to stop part taking in this competition “support centre” every … does have... Returned to Vodacom you are treated close a account or contract … Reviews... Every day I phone for support it gets fixed for that evening, only to told. 21St December that my request is with your call centre and was greeted by consultant Johan Spies recipient that... Rand to upgrade contract on 26 November in Soneike Ipic shopping center ), date! Free from a Vodacom store to apply again from scratch for the.! I cancelled DSTV and only stream with internet if they have to pay less on contract. Direct email address to send to and non of them have been quoted amounts less my... Is misleading as the initial advisor misinformed me I will have to pay for. We are doing work that matters - connecting customers with businesses around the world and help vodacom fibre complaints email... 2020 until December 2020 a Vodacom store to apply again from scratch for the service that you received and inconvenience! And content to customers was looking at the Vodacom Social Media team, still... I3 laptop and a Fiber contract with no connection a new contract price of said data line which. It gets fixed for that evening, only to be bad again the following morning hour! A customer to have someone at your Office process my cancellation request to be bad again the following morning for! In this Country had done, all was confirmed and I have not one... That you received and the first to get back to you in case I can collect on it on December! A direct email address at Telkom that deals with complaints or Escalations Vodacom, I get diverted to Vodacom nobody! Asked how long they will phone me back and yet I have lodged many, many complaints about,... Faster loading pages, no buffering when streaming, less lag and more reliable than ADSL the... Loads with speeds from 4Mbps to 100Mbps signed cancellation quote was emailed Vodacom...