Maintains department service standards, with particular attention to personal/behavioral, staff teamwork and patient-staff interaction guidelines, Identifies and articulates to all leadership, management and physician teams any potential barriers (both clinical and non-clinical) to safe, efficient and proper patient care, Minimum two years applicable work experience required, Some additional training in office systems or other post high school education preferred, Knowledge of practice operations and standards, Understanding of procedures including filing, copying, scanning, printing, and faxing, Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information, Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner, Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Sells and upsells additional Kennedy Space Center Visitor Complex products by recognizing opportunities and explaining features and attractions. Follows through with all customer issues and provides ongoing assistance as needed. Call Center Resume Sample 1. Enthusiastic, resourceful professional with academic and professional background in patient relations and customer service. Basic understanding of Microsoft office suite, specifically Word and Excel. Latest News from. Knowledge of Medical Terminology, Health Insurance and Radiological Procedures helpful, Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable), Providing assistance with website navigation and placing and Photo web orders, Following-up with local CVS stores to ensure script is ready as promised when necessary, Specialty programs such as surveys, promotional sales, and store follow up calls, Efficiently accessing multiple electronic systems and LAN/PC to provide complete response, You will need to have a flexible schedule to accommodate business needs including evenings, weekends and holidays, PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applicable applications, Communicating with co-workers to provide and receive direction, Contacting and communicating with customers to identify automotive needs, Make a high volume amount of outbound calls, Set sales appointments for customers and pair with sales advisor, Respond to internet inquiries from customers by email with vehicle information, Great customer service skills & motivation to be successful, Be able to create and maintain customer relationships, Strong computer & phone skills (ADP, Outlook, Excel), Prior sales, receptionist, call center, or BDC experience preferred, Respond to high volume inbound telephone inquiries from potential patients of the dental practices we support, Schedule and confirm new patient appointments, Compassionately handle questions/concerns as helping comsumers is our #1 goal, Use trained sales tactics to reach company goals of appointments set, High School Diploma required; Associates or Bachelors preferred, Retail, sales, food service, marketing, or customer service experience preferred, Outstanding verbal communication and customer service skills, Drive to succeed and desire to grow within an organization, Handles inbound calls, which are widely varied in content, require troubleshooting and occasionally may deviate from standard screens, scripts, and procedures, May receive and respond to customer service inquires via mail, fax, or email, Partners with internal teams to reach resolution on more difficult inquiries, Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills, Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages, Coordinate calendar and schedules including: coordinate calendars for several managers or coordinates events for department, Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. computer, 10-key, various printers, fax machine, copy machine, and scanner, Demonstrated ability in data entry, database-work order management, word processing, Microsoft Access, Excel, Outlook, and Word, Ability to input a high volume of complex data accurately and within pre-established deadlines. Is willing to assist others when necessary or when assistance is apparent and acknowledges that all duties are shared in order to promote efficiency in the overall operations of the practice. Call Center Customer Service Representative Resume Examples & Samples. Include examples of teamwork, problem solving, attention to detail, time management, and leadership. Able to identify "red call" and "yellow card" situations and respond appropriately, PRE-ARRIVAL/ARRIVAL: Verifies insurance eligibility, ensures referral and other authorization requirements are met. Knowledge of Internet access beneficial, Must have strong organizational skills and ability to meet call center performance requirements, Identifying qualified health care professionals in a geographic area through outbound phone calls, Develops and maintains positive relationships with customer’s office staff, Work to negotiate competitive & cost effective pricing and obtain contracts with these customers to meet health plan needs, Explain the DHMO plan's policies and procedures to customers (of which are healthcare professionals), Resolving complaints and disputes, ensuring compliance with policies and procedures, Strong communication, analytical and problem solving skills, Candidate must have the ability to navigate a computerized data entry system or other relevant applications for tracking, information gathering, and/or troubleshooting, Prefer one year experience in health care or managed care, Prefer knowledge of health care terminology, communication and negotiation skills, Experience with various reimbursement methodologies, Work in the Otolaryngology call center 24-40 hours a week and perform various tasks based on the days staffing needs, Education: High school diploma or equivalent, Two to Five years of customer sales and service experience, Ability to troubleshoot and multi-task in fast-paced work environment, Proficient in the use of computerized systems, Successful completion of all AAA requirements for membership and financial training, High-volume customer service, order taking and troubleshooting deliveries, Understand the business and product offerings for our home improvement programs, Respond to customer and contractor inquiries accurately and efficiently, Schedule and confirm appointments with customers and contractors as required, Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation, Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling, Review orders placed through Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary, Provide administrative support to Territory Managers and District Sales Managers, as needed, Escalate issues to appropriate parties, as necessary, to ensure appropriate responses Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either, Answer and direct incoming telephone calls in a timely, professional and courteous manner. Customer service, technical help, sales, and political call centers are among the most popular. Able to ask and document the correct questions to assure accurate billing information is obtained and required referrals/authorizations are met. Produce and/or complete Call Center and other reports as required, Three to five years experience preferred in professional call center or communications field, Daily management of open cases and new cases on retirement, death and claims advocacy cases which includes interaction with the employee, survivors, funeral homes, insurance companies and/or internal Administration, Daily management of e-mailbox which includes new cases and client escalation, Provides effective client services, ensuring the successful recovery of accounts in accordance with client and state guidelines and Mercer’s business objectives, Documents and updates patient account information in Mercer’s data information system timely and accurately, Run daily reports to ensure cases were directed to the RISS representatives correctly. Customize, download and print your call center representative resume so you can feel confident and ready during your job hunt. Ability to recommend products/services to meet the customer's needs. Triage calls to the appropriate individual/area being courteous and professional. home equity, mortgage match, Initiate request for refund of fees with supervisory approval, Attend all appropriate job related external and in-house training provided by SEFCU and departmental staff meetings, Maintain proficiency in all technical applications including: the MasterCard system, Intranet, Internet, and has in-depth knowledge of the Harland Ultra Data (FSP), and Touché Sales and Service systems, Basic account responsibilities include but are not limited to, High school diploma or general education degree (GED) and customer service and/or hospitality experience, Respond to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the ICP in accordance with established SHMG guidelines, Utilize physician protocols to schedule appointments for ICP specialties and meet established Contact Center performance goals, Utilize SHMG Healthcare systems, Contact Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc, Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes, During all customer interactions, display characteristics of inquiry, empathy, courtesy, and respect, Proactively read emails daily and keep up to date on all communications, Demonstrate behavior consistent with SHMG mission, vision, goals, objectives, and patient care philosophy, Participate in multidisciplinary quality and service improvement teams as appropriate, Must be committed to providing excellent service to SHMG customers, Demonstrate regular, consistent, and punctual attendance, A High School diploma or an equivalent is required, 1 to 2 years Call Center/Customer Service experience is required, preferably within a Healthcare setting, Experience working within a hospital, clinic, or medical office scheduling environment is highly preferred, Must be able to type accurately (40 WPM) and able to wear a headset, Must be computer/PC literate and facile in navigating among different applications/systems and websites, Must have solid verbal communication skills and interpersonal skills - comfortable interactions with customers on phone (and via other channels); ability to listen, maintain rapport, show empathy, and use proper telephone etiquette; good grammar, articulation, and speech clarity, Must have mastery of the English language - spoken and written (bi-lingual a plus), Must be flexible, a team player, and receptive to change; is able to learn quickly and retain new information, Must be able to think critically, identify the caller’s need, and solve the problem, Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients, Must be self-directed and able to multitask, Must adhere to work schedule; must be on time, Must be able to work variable schedule(s) and overtime as necessary, Performs all tasks and treats all customers (external and internal) in a manner consistent the RIC Customer Service standard, Monitors prescription refill/test result requests coming directly to the Outpatient Services Center, and ensures completion of all requests, Researches referring physician information, including licensure, governmental eligibility, and contact information to maintain in a centralized database, One to three years experience in a health care field with a knowledge of health care systems, Proficiency in keyboarding skills. By the end of my tenure at Verizon, I had achieved the following results: Customer Service Rating= 98% over two years; Resolved 94% of … Able to identify the best available appointment type to meet the patient and clinic/provider needs and requirements. Provides providers information on signing up for courses to maintain their certifications. ), Self-motivated, proactive, detail oriented and a team player, Bilingual preferred (English/Spanish fluent), Handle high volume of incoming calls and resolve customer request/inquires, Ability to negotiate, be flexible and make rational decisions on the spot, Provide excellent customer service, while adhering to policies and procedures, Identify, research and resolve customer issues in a timely manner, Work closely within the team and with other departments, 1-3 years prior customer service experience in call center environment, Minimum 1 year Experience in Powersports related industry, Incoming calls can be from members and / or Providers questioning claim status, review status, appeal status and / or reporting of fraud, 2+ years of experience within the Healthcare, Claims, or Insurance industries, 2+ years of Customer Service / Call Center experience, Moderate proficiency with Microsoft Excel (data entry, reporting, data analysis), High Comprehension level, must read and follow procedures, Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance, Practice exceptional customer service and telephone techniques, Ability to maintain participants engagement throughout a lengthy survey with a high level of complexity, Ability to listen to and accurately capture respondent answers over the phone, Maintain confidentiality of procedures, scripts and respondent information, Consent to be monitored and recorded while conducting surveys, Receive and manage all communications traffic in and out of Clean Harbors EOC during assigned shift in a courteous and professional manner. Performs PIN resets, Internet banking and e-statement set up and check order requests. Call Center Job Description The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. Call center agents perform various functions in ensuring customers’ inquiries are adequately answered to their satisfaction. Demonstrates good customer service and telephone skills. The best resume format for a call center representative job is the chronological format. Ability to talk and hear; Peripheral and depth perception vision; Light to moderate physical activity performing non-strenuous, repetitive daily activities of a productive/technical nature, Previous experience in a call center preferred, Strong communication skills, ability to communicate with customers in a positive, helpful and friendly manner, Ability to work with a diverse customer base, Available to work any full or part time day shift, Receives, processes and verifies the accuracy of orders from customers utilizing the organizations internal CRM/mainframe systems, Initiates required actions for response to customer service requests for order changes, including the maintenance of orders/customer information files and communicates changes to the appropriate personnel/departments, Provides quality service to both internal and external customers, Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports, Answer internal and external customer inquiries via phone and email, Ensure all policies and procedures are followed, Respond to all customers in a positive and professional manner, Maintain and exceed the expected level of productivity and quality standards, Accurately code information regarding information relevant to customer’s inquiry, Work well in a fast paced and high volume environment, All other duties assigned by a member of leadership, Skilled in providing excellent customer service, Excellent verbal and written communication, Ability to analyze, interpret and address customer needs, Ability to understand and carry out general instructions in standard situations, Ability to navigate between multiple screens, Strong organizational and coordinating skills, Ability to work in a high volume, high pressure, deadline-oriented environment, Willingness to obtain functional knowledge and understanding of company products and processes, Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers, Supervise a team of Call Center Representative 1s, Monitor Call Center Rep 1 calls and/or have direct customer contact to ensure adherence to quality control, performance, operation standards, Perform call taking and electronic functions as needed during peak volume times and for staff coverage, Directly handle the more complex calls and issues to ensure a prompt appropriate resolution and take corrective action as appropriate, Provide technical assistance or training as needed to Call Center Rep 1s, Assist in maintenance and revision of the Call Center Policy and Procedures Manual, training documents and materials that serve as instructional aides, Identify problems or complaint trends in a particular subject area and communicate these to the appropriate division and/or section for handling, Approve leave and track time and attendance, Review, monitor and complete staff performance evaluations, Identify training needs and arrange for provision of training, Manage and direct program activities by setting priorities and deadlines, Additional duties will be discussed in detail during the interview, Provide customer support for pre order activities (pricing, availability, proposal, quoting, technical specifications, non-standards, parts identification and custom solutions), Facilitates and follows up any sales inquires. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. Follows through with all customers issues and provides ongoing assistance as needed. Initiates and responds to faxes, emails and on-line messages. ), Legally eligible to work in the United States, No conflicts of interest with our Clients, Occasionally lift and/or move up to 25 pounds, Ability to sit or remain sedentary for your entire work shift (8, 9 or 10 hour shift), Ability to talk and listen on a phone for your entire work shift (8, 9 or 10 hour shift, Ability to type on a computer for your entire work shift (8, 9 or 10 shift), Preference will be given to multi lingual candidates; Spanish, Mandarin, Cantonese, Russian and those candidates with prior customer service experience, There are comprehensive benefits with this position available after 90 days of successful employment, Follow-up on open tickets to drive timely closure, At least 1 year customer service experience, preferably in a call center environment, Customer service over telephone, general office machine skills, excellent listening, oral communication, written communication, Windows based software including Microsoft Office products, Receives and processes loss assignments according to client instructions, Resolves issues in the assignment dispatch process, Conducts emergency call outs to contractors via three way calls with homeowners, Process emergency and/or catastrophic event assignments when they occur, Designs and conducts training programs for new team members as well as for ongoing training due to system enhancements and new workflows and creates presentations, Identify complex assignment errors and research appropriately, Conduct customer satisfaction surveys and reports on progress of completions, Acts as subject-matter expert on Contractor Connection workflows regarding the proper identification and assignment of contractors and on assignment management tools, Research and process assignments in relation to contractor coverage area, Monitors call center activity to ensure proper assignment processing and customer service is being provided, Monitors system stability and phone functionality to ensure assignments are being received and in notifying appropriate parties, Attains required call statistic performance according to center standards, Exceeds set quality standards ensuring assignments are properly made and documented, Achieves and maintains thorough understanding of all client and department instructions and updates, Maintains a strong working knowledge of all software applications/programs used to accomplish required department tasks, Maintain a thorough knowledge of all customer service support functions, Upholds and projects the public image of the Company, Achieves and maintains proficiency with all client and department instructions and updates, Maintains set quality standards ensuring assignments are properly made and documented, Identify assignment errors and research appropriately, Provides excellent customer service to all internal team members and external customers, Processes emergency and/or catastrophic event assignments when they occur, Maintains a working knowledge of all software applications/programs used to accomplish required department tasks, Participates in special projects or perform duties in other areas as requested, Upholds the Crawford Code of Business Conduct and Ethics at all times, Creates claim files by entering initial loss report information into the TelePlus system, Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach, Capable of creating approximately 25 new claim reports in an 8 hour day, remaining in queue at least 98% of the day while ensuring “special handling” procedures are applied, Based on loss details, identifies complex damages and escalates claim, Responds to routine inquiries, directs other inquiries to appropriate parties, Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. Have received 5 accolades from customers and managers alike. power outage, natural disaster in order to answer the inquiry, Ensure customer’s inquiries and/or complaints are responded to promptly and courteously. The scope of support responsibility spans multiple Human Resource and Payroll process areas, Take ownership of the customer issue or problem to identify and drive to a possible win-win solution, As needed, diagnose the underlying event or issue to determine the resolution timeframe. Enthusiastic call center agent, seeking to leverage proven customer service skills for SpeedyCollect. The representative will also process service transactions in response to written requests in support of the processing team, Within regulatory guidelines, review and process inforce business transactions using systems such as Mainframe, Fixed Annuity Cyberlife and Rpay. Supports and participates in bank initiatives and sales campaigns. 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